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It went well but no reply back for 4 weeks

Posted By aquariusjr97

"It went well but no reply back for 4 weeks"

About: Sexual Health Services - North Staffordshire and Stoke-on-Trent (Open Clinic)

(as the patient),

It all went good but I am still waiting for results 4 weeks later. This is unacceptable!

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Responses

Response from Julia Barraclough, Operational Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service, MPFT 6 months ago
Julia Barraclough
Operational Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service,
MPFT

I am the Operational Service Manager for the sexual health services across Stoke, Staffordshire, Shropshire and Telford. I support the wider teams to ensure our services are of a high quality and accessible for our service users.

Submitted on 24/10/2024 at 08:24
Published on Care Opinion at 09:20

picture of Julia Barraclough

Dear aquariusjr97

Thank you for providing feedback on the service you received and I would like to apologise for the delay in communicating your results. If you still haven't received your results, please could you contact Kim Pownall, our Health Adviser Manager, on 07773192123 and she can explore what has occurred. Kim will also be able to update you on your results.

Kind regards.

Julia Barraclough - Operational Service Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by aquariusjr97 (the patient)

Thank you kindly. I have received a text with the results. I have tried contacting Kim to express gratitude to the whole team for responding kindly. Sometimes delays are inevitable, it's alright I understand. Many thanks

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