"My grandson"

About: Crisis Mental Health / Decisions Unit Crisis Mental Health / Liaison psychiatry Yorkshire Ambulance Service NHS Trust

(as a relative),

Second week of October  my grandson had a complete breakdown and was wanting to take his own life, his mental health had been deteriorating for the past 12 months.

His mother called the crisis team on 111 who in turn dispatched an ambulance. They arrived quickly and spent at least 4 hours talking and supporting my grandson. They were infact fantastic. The ambulance team contacted The Decision unit at longley Sheffield and asked them for help, can you imagine their shock when they refused.

They said take him to A and E who they claimed to have a dedicated unit. The ambulance driver was so apologetic and took us to A and E which was so full and he had to be assessed in triage. My grandson could not cope with the melee of people and his anxiety caused him to panic. It became apparent that he could not stop in that room under any circumstances. The ambulance crew offered the opportunity to wait in the ambulance but the waiting time would be at least 3 hours.

The ambulance man returned to A and E in an attempt to reason with them on my grandsons behalf . They then offered a possible 45 minute wait which was spurious at best and the ambulance teams face showed it. This caused even more upset for my grandson. We made a decision to take him home . We now know your whole system is broken and shameful to say not fit for purpose . Please feel free to contact me to discuss  

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Responses

Response from Lesley Butterworth, Head of Nursing and Patient Experience, Yorkshire Ambulance Service NHS Trust 2 months ago
Lesley Butterworth
Head of Nursing and Patient Experience,
Yorkshire Ambulance Service NHS Trust
Submitted on 21/10/2024 at 17:08
Published on Care Opinion on 22/10/2024 at 07:47


Thank you for posting your comments.

I am pleased to hear of the positive impact our crew had on your Grandson however I understand your disappointment about needing to go to the A&E department and then what happened there.

We would like to look into this in more detail and I would be grateful if you could contact our Patient Relations team on the details below to enable us to trace your call we will then be able to look at this in more detail.

Patient Relations

Yorkshire Ambulance Service

Springhill

Brindley Way

Wakefield 41 Business Park

Wakefield

WF2 0XQ

Tel: 0333 130 0549

Email: yas.patientrelations@nhs.net

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Sheffield Health and Social Care NHS Foundation Trust 2 months ago
Sheffield Health and Social Care NHS Foundation Trust
Submitted on 23/10/2024 at 20:22
Published on Care Opinion on 24/10/2024 at 09:16


I am really sorry to hear about your experience in trying to access timely mental health treatment and support for your Grandson in crisis. I have looked into this in more detail including your Grandson being unable to access the decisions unit and fed back to the services about your experience.

I also appreciate that Accident and Emergency can be an overwhelming place for people in crisis. The liaison psychiatry team have a system of triaging that aims to prevent long initial waits so apologies that did not happen on this occasion and it appears from your post it was a particularly busy day.

I hope you have now managed to receive an assessment of your grandsons mental health. If you would like to discuss this in more detail please contact me; zoe.dodd@shsc.nhs.uk. I apologise again for the distress you have experienced.

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