"Shocking"

About: The Tunbridge Wells Hospital

My little baby had a really high temperature and didn't look at all himself. So rang the GP and got an appointment. But they said if he gets worse than take him to a&e which we did. On arrival not one space was available. Half an hour, back and forth to different car parks we eventually found a space. So got triage quite quickly. Board said an hour to see the doctor. 4 hours later we saw the doctor. These timings are not good enough and seriously need to be sorted out.

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Responses

Response from The Tunbridge Wells Hospital 2 weeks ago
The Tunbridge Wells Hospital
Submitted on 15/10/2024 at 12:32
Published on nhs.uk at 12:32


Dear Shaun

Thank you for taking the time to provide us with feedback on your recent experience. I am sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further.

Kindest Regards,

Sylvia

PALS Officer

Maidstone & Tunbridge Wells NHS Trust

01622 224960/01892 638953

mtw-tr.palsoffice@nhs.net

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