Care Opinion

Terrible

Story from nhs.uk

"Terrible"

About: The Royal London Hospital

I phoned 111 up to tell them of my pains. They told me they would send an ambulance half an hour later got a phone call to answer same questions

Then another half an hour ambulance turned up. Took 10 mins to get to hospital. They then sent me to a& e which i waited 8 hours to be seen. It was a tuesday. So what is friday or saturday like lol

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Responses

Response from The Royal London Hospital 2 weeks ago
The Royal London Hospital

Submitted on 16/10/2024 at 08:40
Published on nhs.uk at 08:40

Dear Peter

Thank you for your feedback about the waiting time in the A&E Department at Royal London Hospital. We are sorry and disappointed that your experience did not match the expectation you had of us. We will be sharing your feedback with the service but if you would like for this to be looked into in more detail and outcome feedback to you, please liaise with the Patient Family Contact Centre (PFCC) who will be able to assist you further. You will need to provide them with your full contact details (including your hospital or NHS number) and a detailed summary of the concern to be looked into. You can do this via emailing them at bartshealth.familycontact@nhs.net or by telephone on 0203 594 2040 quoting - Comment reference number:1886430, so that your further contact can be linked to your feedback.

Kind regards

Central Complaints Team

Barts Health NHS Trust

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