Recently went to A&E after being advised by NHS 24 to do so. No seats as they were jam packed.
2 hour call to NHS 24, then 7 hours in A&E.
This however I realise happens and I’m not complaining about that. What I am complaining about is the feeling of being seen as a time waster when finally seen.
I myself am a member of NHS staff and know how it feels to be exhausted but I'm disappointed in the way staff communicate. After triage and bloods being taken we offered to just go to GP in morning, but lovely nurse advised us to stay as we could need a scan etc.
I understand prioritising by need etc but please don’t make people feel they are taking up time others should have. If you're there it might be because you're scared, feeling really unwell. A little kindness goes a long way.
As an NHS member of staff, it doesn’t sit well with me that people feel dismissed .
"Disappointing communication"
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) University Hospital Wishaw / Emergency Department University Hospital Wishaw Emergency Department ML2 0DP
Posted by emdub (as ),
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