Care Opinion

Query as to why I am receiving a text

Posted By lionqw99

"Query as to why I am receiving a text"

About: Children and Young People Services / Child and Adolescent Mental Services

(as a parent/guardian),

We have not attended a CAMHS appointment, why am I receiving texts asking for feedback?

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Responses

Response from Shirley Dennison, Clinic Manager, CAMHS, Children and Young People's Directorate, Southern Health and Social Care Trust 2 months ago
We are preparing to make a change
Shirley Dennison
Clinic Manager, CAMHS, Children and Young People's Directorate,
Southern Health and Social Care Trust

Submitted on 18/10/2024 at 12:33
Published on Care Opinion at 12:33

Hello

Thank you for sharing your query with Care Opinion - could I request you ring 02838392112 and leave your number and I will contact you. The only explanation at this time is that someone had this number previously and they have not updated us with their new number.

Regards

Shirley Dennison

CAMHS Manager C&B N&M

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by lionqw99 (a parent/guardian)

Received another text yesterday about an appointment we did not have, and did not attend. I had been assured it wouldn’t happen again. I have had this number for 20 years so the explanation that someone else had the number previously seems unlikely.

Response from Shirley Dennison, Clinic Manager, CAMHS, Children and Young People's Directorate, Southern Health and Social Care Trust 3 weeks ago
Shirley Dennison
Clinic Manager, CAMHS, Children and Young People's Directorate,
Southern Health and Social Care Trust

Submitted on 28/11/2024 at 17:48
Published on Care Opinion at 17:48

Hello

I would like to apologise that you had received another text. When CAMHS attend meetings in relation to young people and family members are present the texts go out from a central base and this is out of our control.

I know that we had previously spoken following your last Care Opinion Story which you have included and if you receive another text please ignore and contact the Manager of the service who will speak with you directly - 02838360680.

Regards

Shirley Dennison

CAMHS Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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