Care Opinion

Great staff, caring and empathetic

Posted By Shar70

"Great staff, caring and empathetic"

About: Glasgow Royal Infirmary / Outpatients Glasgow Royal Infirmary / Physiotherapy

(as the patient),

I attended the Extended Scope Practitioner (ESP) shoulder clinic at the Gatehouse in Glasgow Royal Infirmary.

I saw Matt who after a full consultation diagnosed me with a frozen shoulder. He was respectful and empathetic to the point of suggesting alternative x-rays as he didn't think I would be able to move into the correct position. 

At x-ray the radiographer was so supportive and really gentle as I was in considerable pain. 

In the end I received treatment on the day with follow up physio which has allowed me to continue to attend work and improved my quality of life. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 weeks ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 05/11/2024 at 11:23
Published on Care Opinion at 11:23

picture of Kevin Torbet

Dear Shar70

Thank you very much for sharing your story with us. We are delighted to hear about your positive experience at the Extended Scope Practitioner shoulder clinic at the Gatehouse in Glasgow Royal Infirmary. It's wonderful to know that Matt provided you with a thorough and empathetic consultation, taking the time to adjust his approach to make the process as comfortable as possible for you.

We’re also pleased that the radiography team showed such compassion and care during what must have been a challenging procedure given your level of pain. It’s incredibly encouraging to hear that the combined efforts of Matt, the radiographer, and your follow-up physiotherapy have helped to improve your quality of life, allowing you to continue your work and resume your daily activities.

Your feedback is valuable to us and will be shared with the staff involved to recognise their dedication to compassionate, high-quality patient care.

We wish you the very best in your recovery.

Kind regards

Kevin

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