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"Excellent care from orthopaedic physiotherapist"

About: University Hospital Wishaw / Trauma & orthopaedics

(as a relative),

I was with my elderly dad when he had a consultation with Tony, an Extended Scope Physiotherapist at Wishaw General hospital.

Tony was absolutely outstanding . He had read dad's extensive notes and started the conversation with an excellent summary, showing that he was very well informed .He listened and summarised all dad's points very well.

He is a very caring professional, a very skilled listener and very clear communicator. 

He gave dad a thorough examination and was was very encouraging about his hip function and then clearly demonstrated exercises to strengthen his thigh muscles to help his knee pain

Dad was uplifted after the visit and has continued to be so for the last week . Tony's positive attitude and solutions has had a huge effect on dad's morale 

He gave us a phone number to call if dads symptoms change and in  addition he sent a helpful leaflet as a reminder of the exercises 

We cant praise Tony highly enough ! 

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Responses

Response from Mhairi Stewart, Senior Charge Nurse, Outpatients (General, Radiology, Orthopaedics And Trauma Assessment, Day Hospital), NHS Lanarkshire 6 months ago
Mhairi Stewart
Senior Charge Nurse, Outpatients (General, Radiology, Orthopaedics And Trauma Assessment, Day Hospital),
NHS Lanarkshire
Submitted on 25/10/2024 at 17:54
Published on Care Opinion at 21:24


Hello Joely

Thank you so much for your feedback of Tony's service. I am glad Tony was well informed prior to your dad's consultation which then reassures and alleviates some anxieties when attending the hospital.

It is great that your dad felt better psychologically and Tony's consult boosted his morale. I hope the exercises help your dad's knee function and pain.

I will pass on your kind and appreciative comments to Tony.

I wish you and your dad all the best

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Joely (a relative)

Thank you so much Mhairi

I am very pleased that you will pass this on to Tony

kind regards

joely

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