Care Opinion

Rude member of staff on 3E

Story from nhs.uk

"Rude member of staff on 3E"

About: The Royal London Hospital

Staying ward 3E and the staff are great except the person who takes the lunch orders very rude Indeed I simply asked for a bag of crisps to go with my lunch and because I had some biscuits with my tea she refused very abruptly very unprofessional a discredit to the NHS I've stated on 12e and 12f loads of times this year and not once had this problem

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Responses

Response from The Royal London Hospital last week
The Royal London Hospital

Submitted on 25/10/2024 at 14:36
Published on nhs.uk at 14:36

Dear Patient,

Thank you for taking time to contact us with feedback about your experience at Royal London Hospital.

We would welcome the opportunity to look into your experience and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0203 594 2040 or via email to bartshealth.familycontact@nhs.net

Kind regards

Central Complaints Team

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