Care Opinion

Not seen at appt time

Story from nhs.uk

"Not seen at appt time"

About: The Maidstone Hospital

I arrived at Maidstone hospital very early for my appt which was for 09 45 sat until 10 30am before walking out l hadn't eaten since 12pm the day before no fluids since 7am that day ridiculous for them to expect a 75 yr old to except these conditions l travelled over 30 miles for this appt l will never go to Maidstone hospital again

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Responses

Response from The Maidstone Hospital last week
The Maidstone Hospital

Submitted on 25/10/2024 at 09:54
Published on nhs.uk at 09:54

Dear patient

Thank you for taking the time to provide us with feedback on your recent experience. I am sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further.

Kindest Regards,

Sylvia

PALS Officer

Maidstone & Tunbridge Wells NHS Trust

01622 224960/01892 638953

mtw-tr.palsoffice@nhs.net

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