"Signage needed"

I recently had to take my husband to a dermatology appointment, he has trouble with his mobility.  After parking the car we looked around for the department but could not find it listed anywhere on the boards.  A young staff member saw us and explained we had to walk along a corridor, go outside, go up two steps and the dept was there. My husband walks slowly with a zimmer frame, I knew this was going to be a struggle for us both.  We managed it eventually with a struggle. 

When we got to the place there was a lady with a small child in a pram who had also struggled up the stairs and while we commented on this amongst ourselves a third lady very kindly told us that there was a lift available and she showed us both where it was.  While this was very kind of her, I suggest that the hospital when sending out the appointment letter they include a little map of where the dermatology department is and mention that there are lifts, we would have found this most helpful.