Care Opinion

Poor communication

Story from nhs.uk

"Poor communication "

About: The Maidstone Hospital

I had a gastroscopy at the beginning of August. Despite ringing the department and PALS on numerous occasions 12 weeks later I am still waiting for my results. Not impressed.

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Responses

Response from The Maidstone Hospital 4 days ago
The Maidstone Hospital

Submitted on 28/10/2024 at 08:21
Published on nhs.uk at 08:21

Dear patient

Thank you for taking the time to leave a review and I was sorry to read you are awaiting test results. Please can I request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further.

Kindest Regards,

Sylvia

PALS Officer

Maidstone & Tunbridge Wells NHS Trust

01622 224960/01892 638953

mtw-tr.palsoffice@nhs.net

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