"Completely clueless"

Meant to have a surgery, was told the wait time was 4 weeks. Surgery got cancelled because the surgeon called in sick. Rather them pass my case onto another surgeon or look at other sites, they just cancel the appointment and can’t confirm when the next one would be. Completely clueless, booking team for surgery have no clue what their doing. Can’t get hold of them either, the line either rings out or goes straight to voicemail. When it gets to voicemail it says “ this voicemail is not monitored” so there’s literally no form of contact. Absolutely Ludacris