"They looked after my mum as if she were their own"

About: University Hospital Hairmyres / Acute Stroke Unit (Ward 6)

(as a relative),

Over the summer my mum had a stroke completely out the blue, she was healthy , happy & very independent!

First 2 weeks mum was really unwell, we were completely lost and most of the time scared we where going to loss her. But the team in ward 6 were outstanding! They looked after my mum if she were their own mum and they gave us all the time we needed to ask questions and be with her any time of the day.

Every member of staff that we came in contact with on the 11 week journey where fabulous , caring , funny & loving towards our full family. My mum loved all the young kids as she called them, finding out the nursing journeys and if they were studying etc, it kept her engaged. All the stories of their lives & their families on the outside world, it was beautiful to watch how they cared for her. Big shout out to all nursing staff ( the kids ) , OT, Physio , dietician , speech & therapy & kitchen, they made the most horrible thing that could ever happen if life bearable.

Thank you from Mum and all the family! The NHS is not broken, it’s an outstanding machine and ward 6 is a fine example of how things get done every time !

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 2 weeks ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 04/11/2024 at 18:57
Published on Care Opinion at 18:57


picture of Lise Axford

Dear violetsf85

Thank you for taking the time to share such positive feedback regarding the care of your mum received after she had a stroke. Such a difficult and worrying time for you as family and of course your mum.

The ward 6 team will take comfort and appreciate your reflection on how they made this horrible situation bearable. Ward 6 seem to work together so well as a team and the ‘young kids’ strive to deliver person centred care every day. Your kind words will be shared with all the staff involved as we learn from all experiences and are reassured when patients and relatives take time to share such detail of how care has made a difference.

I hope that your mum is progressing well in her recovery. I wish her and your family all the very best.

Thank you again for making us smile with your thoughtful words.

Lise

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