Care Opinion

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Knowledge, skills and empathy

Posted By RNN1

"Knowledge, skills and empathy"

About: St Lukes Hospital (Bradford)

(as a staff member posting for a carer/relative),

I contacted the Access & information service on two different occasions.

During both phone calls with Leanne and Louise, staff were very pleasant, supportive and understanding, in making appropriate onward referrals. The whole process went very smoothly which helped with my anxiety.

I would have no hesitation in recommending or contacting the service should the need arise in the future.

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Responses

Response from Catherine Healy, Patient Experience Coordinator, Bradford Teaching Hospitals NHS Foundation Trust 4 months ago
Catherine Healy
Patient Experience Coordinator,
Bradford Teaching Hospitals NHS Foundation Trust

Submitted on 19/11/2024 at 14:42
Published on Care Opinion at 14:42

Hi

My name is Catherine and part of my role is responding to posts on Care Opinion.

It is great to hear you had such a good experience when contacting the Access & Information Service on two occasions, I do hope that you have access to this response on Care Opinion (posted on your behalf by a staff member).

I am pleased you found staff to be very pleasant, supportive and understanding, and that this helped with your anxiety.

As a Trust we strive to provide a high level of care and patient well being and value all feedback, positive or negative, as a way to drive improvements to our services.

Thank you for providing your feedback and agreeing to your comments being posted - your comments will be shared with all the team and will be very much appreciated.

Thank you again for your positive feedback.

Kind regards

Catherine Healy

Patient Involvement & Experience Co-Ordinator

Bradford Teaching Hospitals NHS Foundation Trust

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