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Hospital treatment since a motorbike accident

Posted By ParadoxStevie

"Hospital treatment since a motorbike accident"

About: Queen Margaret Hospital / Day Surgery Queen Margaret Hospital / Theatres Queen Margaret Hospital / Upper Limb Service Trauma & orthopaedics / Orthopaedic National Treatment Centre Victoria Hospital / Accident & Emergency Victoria Hospital / Theatres

(as a service user),

I was involved in a motorcycle accident over a year ago sustaining several broken ribs, broken ankle and a shattered collar bone. I had to have a titanium plate and screws attached to the bone. Spent two or three nights at the Victoria hospital in Kirkcaldy. I was treated with respect and dignity and I felt safe with their professionalism and attention to detail. In fact I'd go as far as to say all the staff who dealt with me whether anaesthetist or nurse, were simply brilliant.

Unfortunately as time went on my wound opened exposing the plate. This was not any fault of the NHS, just one of those things. Anyway I have been back and forth for  5 or 6 follow up operations mostly at the Victoria but also at QM in Dunfermline. I had the initial plate removed as the wound/scar kept opening. That certainly helped my wound heal but before long the collar bone collapsed again. It just hadn't healed quite enough due to an infection in the bone. Again, no fault of the NHS, the plate just ended up exposed to the air. I had another plate and screws put in later down the line. I just had that second plate removed. 

Every time I have been for an operation on my collar bone the experience has been consistently great. I was treated with respect and dignity and I felt safe with their professionalism and attention to detail. All the staff who dealt with me whether anaesthetist, doctor or nurse, were just brilliant. 

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Responses

Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 5 months ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife

Submitted on 05/11/2024 at 09:30
Published on Care Opinion at 09:30

picture of Nola Cassidy

Dear ParadoxStevie

Thank you for sharing feedback regarding your patient experience, it seems you have had quite a journey, its is great to see that you have been well cared for in all areas you have attended, and have been treated with respect and dignity throughout. I will share your kind words with the Day Surgery Team at QMH, who will appreciate them very much and we hope your recovery goes well.

Best Wishes

Nola and the Day Surgery Team

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Response from Esther Davidson, Senior Charge Nurse, Accident & Emergency, NHS Fife 5 months ago
Esther Davidson
Senior Charge Nurse, Accident & Emergency,
NHS Fife

Submitted on 05/11/2024 at 15:07
Published on Care Opinion at 15:07

Stevie

Thanks for taking the time to give this very positive feedback, sorry to hear you require revision surgery, but hope you are now recovering.

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Response from Fiona Stewart, Charge Nurse, National Treatment Centre orthopaedic outpatient dept, NHS Fife 4 months ago
Fiona Stewart
Charge Nurse, National Treatment Centre orthopaedic outpatient dept,
NHS Fife

Submitted on 06/11/2024 at 10:09
Published on Care Opinion at 10:09

picture of Fiona Stewart

Dear ParadoxStevie

Thank you for taking the time to post your experience. I am sorry you have gone through quite a journey and had to attend numerous times.

It is great to read that in all aspects of your care that you were treated with respect and dignity and that you felt safe in our care. You mention you always felt listened to and that we were professional and showed attention to detail.

Thank you for these lovely comments. I will pass on your nice comments to the NTC team.

I wish you well in your recovery.

Best wishes

Fiona Stewart

Charge Nurse

Orthopaedic outpatient department

National Treatment Centre

VHK

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Response from Lisa Connelly, Senior Charge Nurse, Ward 33 (Ortho/Trauma), NHS Fife 4 months ago
Lisa Connelly
Senior Charge Nurse, Ward 33 (Ortho/Trauma),
NHS Fife

Submitted on 06/11/2024 at 16:52
Published on Care Opinion at 16:52

Dear Paradox Stevie

I am sorry to hear of the difficulties you endured throughout your recovery.

I would like to thank you for taking the time to provide feedback regarding your admissions to our ward. It is lovely and positive to hear that the staff made you feel safe and treated you with dignity and respect, something as a team we strive to do.

Your comments will be shared with our team who I am sure will be delighted that they helped make your experience a positive one.

Kind regards

Lisa Connelly

SCN Ward 33 VHK

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Response from Jodie Mcgoldrick, Charge Nurse, Theatres, Queen Margaret Hospital, NHS Fife 4 months ago
Jodie Mcgoldrick
Charge Nurse, Theatres, Queen Margaret Hospital,
NHS Fife

Submitted on 06/11/2024 at 17:27
Published on Care Opinion on 07/11/2024 at 09:03

Dear Stevie

Thank you so much for taking the time to post feedback and share your journey following your motorbike accident. It is so good to hear you have had such positive experiences in all of the areas that you have been cared for. I will share your kind comments with all the members of the team in Theatre at QMH who it will mean a lot to. I wish you all the best in your recovery.

Best wishes Jodie and the Theatre team at QMH

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