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"Care received in Lindsay Ward Biggart Hospital"

About: Biggart Hospital / Care of the Elderly Medicine

(as a carer),

I'd like to express my and my husbands gratitude at the care given to my mum over the last few months which at times could prove difficult. All the staff on that ward are run off their feet but if we had a question, time was made for us. The staff are amazing but I'd particularly like to give a special mention to Staff Nurse Pamela, she had a special way with her manner with us as relatives and my mum. Thank you Pamela. I'd also like to thank Dr Nicholl for her care and attention to mum. It looked like at first mum wasn't for staying at nursing home but chef made a big sponge cake and whether it's this or not I'm unsure but she seems to be staying now! Thank you from the bottom of our hearts to each and every one of you who encountered mum, the cow can go back to the farm now, you won't be going through as much milk! 

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Response from Karen Wilson, Clinical Nurse Manager, Biggart and Girvan Hospitals, NHS Ayrshire & Arran 5 months ago
Karen Wilson
Clinical Nurse Manager, Biggart and Girvan Hospitals,
NHS Ayrshire & Arran
Submitted on 12/11/2024 at 10:05
Published on Care Opinion at 10:05


KarenT21,

Karen many thanks for your kind words expressing your gratitude for the care your mum received in Lindsay ward. Apologies for the delay in my response this is due to annual leave.

As you know my name is Karen Wilson and I am the Clinical Nurse Manager for Biggart Hospital. It was very kind of you to take the time to thank our staff during what I know is a very stressful time in your life. I am so pleased to hear your mum has settled well into her forever home and do hope the cake remains a plenty!

I shall pass your kindness on to all the staff especially Pamela, Lesley and Dr Nicoll. We wish all your family the best and hope your mum continues to flourish.

Best wishes

Karen

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