Care Opinion

We have had continuous, tremendous support

Posted By UChip

"We have had continuous, tremendous support"

About: Community Occupational Therapy / Glenrothes & Cowdenbeath Fife Community Services / District Nursing Fife Community Services / Integrated Community Assessment and Support Service Fife Community Services / Podiatry General practices in Fife

(as a relative),

I wanted to record my experiences with the local NHS services here in St Andrews, Fife.

Just over 18 months ago my husband - in his 80s - who already had some health issues (but we were coping and he was still mobile) had a catastrophic fall, lost his mobility and developed dementia, and since that life changing event we have had continuous, tremendous support.

The GP (Pipeland Medical), district nurses, complex care team , the carers, occupational therapy, equipment support and now the podiatry team have all been excellent.

I used the Podiatry online referral form (simple to use), and I was contacted by a member of the team (David), who arranged to visit within a couple of hours to resolve an issue that had been troubling my husband for a number of months.

I am always impressed by the kindness of others, their efficiency and professionalism in very difficult circumstances and David was yet another example.

In a society where people are quick to criticise I feel it’s import to recognise and compliment the many staff who deliver an excellent and invaluable service.

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Responses

Response from Moira Dunsire, Podiatry Clinical Service Manager, Podiatry Service, NHS Fife 4 days ago
Moira Dunsire
Podiatry Clinical Service Manager, Podiatry Service,
NHS Fife

Submitted on 08/11/2024 at 12:56
Published on Care Opinion at 12:56

picture of Moira Dunsire

I am sorry that your husband has had such significant changes in his health. It is good that you feel the support you have had from services has been tremendous during what must be difficult times for both of you.

Thank you for taking the time to share your positive experience with David and the Podiatry team in St Andrews.

I am glad you found our online form simple to use and that David was able to make arrangements to see your husband promptly and resolve his issue. I am delighted that you found him to be kind, efficient and professional and will feed this back directly to him and share with the wider team. It is encouraging to staff when they receive such lovely comments and feedback.

Kind Regards

Moira

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Response from Jane Douglas, Lead Nurse, Community Nursing, Health & Social Care Partnership 4 days ago
Jane Douglas
Lead Nurse, Community Nursing,
Health & Social Care Partnership

Submitted on 08/11/2024 at 14:57
Published on Care Opinion at 14:57

picture of Jane Douglas

I am so sorry to hear of your husbands health and life changing event and how difficult that really must be for you both. I am really pleased to hear that you have felt supported through this. I sincerely thank you so much for taking the time to share your experience with us and I will personally forward your message to the District Nursing team who I know will really value your feedback. Please make time also to look after yourself. Thank you

e it so much

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Response from Lorna MacKenzie, Intermediate Care Team Manager (East), Community Care Services, Fife Health & Social Care Partnership yesterday
Lorna MacKenzie
Intermediate Care Team Manager (East), Community Care Services,
Fife Health & Social Care Partnership

Submitted on 11/11/2024 at 14:00
Published on Care Opinion at 14:00

So sorry to hear of your husband's recent health concerns and the significance this has for your husband, yourself and family. Thank you for taking the time to let us know about your positive experience of the services that have helped support through this difficult and challenging time. I will personally make the St Andrews ICASS team aware of your kind and positive feedback. This certainly makes them feel valued and appreciated. Thank you again and best wishes to you and your husband.

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