Care Opinion

Compassionate, informative and honest

Posted By DMANM

"Compassionate, informative and honest"

About: Royal Alexandra Hospital / Gastroenterology

(as a service user),

I had my consultation with Claire about an upcoming Cystectomy. Claire was so compassionate, informative and honest with me about the procedure and all of the risks involved.

This is a life changing procedure and she made me feel so at ease and at peace with what is happening you can tell she is really passionate about her job and really cares. She also looks after my sister who I advocate for and she has been fantastic in helping me with her care and pointing me in the right direction.

You never feel like a bother to her she really is an example of what a nurse should be.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last month
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 18/11/2024 at 12:53
Published on Care Opinion at 12:53

picture of Kevin Torbet

Dear DMANM

Thank you so much for your kind and thoughtful feedback about your consultation with Claire. We’re incredibly proud to hear how her compassion, honesty, and dedication helped to put you at ease as you prepare for such a life changing procedure.

It’s clear from your words how much Claire’s genuine care and passion for her role have made a positive impact, not only in supporting you but also in the care of your sister. Knowing that she makes you feel valued and supported is exactly what we strive for in patient care.

We will ensure that Claire receives your heartfelt message of appreciation and I'm sure she will be deeply touched to hear your kind words.

Kind regards

Kevin

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