Care Opinion

A brilliant team

Posted By DMANM

"A brilliant team"

About: Royal Alexandra Hospital / General Surgery (wards 19, 20, 24, 26 &29) Royal Alexandra Hospital / Medical Assessment Unit (MAU)

(as a service user),

I was recently admitted initially to MAU at RAH it was extremely busy and the staff were under intense pressure. Jenn was amazing with me as always, making sure I was calm and kept up-to-date and Lucy on the nightshift was amazing as well even though she was run off her feet. Every other member of staff was also great, I can't name them all.

I was moved to Ward 20 and Mr Gabr and the whole team there were brilliant. I took an allergic reaction and they were quick to respond. 1 student nurse in particular, whose name I've forgotten, noticed quickly and everyone who dealt with it was great as were all the staff during my admission.

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Responses

Response from Geraldine Sparkes, Lead Nurse, Acute Medical Unit and Medical Assessment Unit, NHS Greater Glasgow and Clyde last month
Geraldine Sparkes
Lead Nurse, Acute Medical Unit and Medical Assessment Unit,
NHS Greater Glasgow and Clyde

Submitted on 07/11/2024 at 18:10
Published on Care Opinion at 18:10

Dear DmanM

thankyou for providing such lovely feedback during your recent admission to MAU

We strive to deliver gold standard care

I hope you are recovering well, I will make sure to pass onto the team

kind regards

Geraldine sparkes

lead nurse

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Response from Pamela McQuarrie, Clinical Services Manager, General Surgery & Outpatients, Royal Alexandra Hospital, NHS Greater Glasgow and Clyde last month
Pamela McQuarrie
Clinical Services Manager, General Surgery & Outpatients, Royal Alexandra Hospital,
NHS Greater Glasgow and Clyde

Submitted on 08/11/2024 at 13:45
Published on Care Opinion at 13:45

picture of Pamela McQuarrie

Dear DMANM

I'm sorry to hear of you have been unwell and required to come into hospital.

On behalf of the ward 20 team, I would like to extend my thanks to you for taking time out of your recovery to post your very kind message and for sharing with us your positive experience. I'm glad to hear how quickly the team responded to your allergic reaction.

I will be sure to let the ward 20 team and Mr Gabr know of your post and will share it with them.

Take care and I wish you a speedy recovery,

kind regards

Pamela

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