"Unacceptable meals"

About: University Hospital Wishaw / Medicine for the Older Adult (Wards 9-12)

(as a relative),

My elderly Mother was admitted as an inpatient to Wishaw University Hospital for just over a week. The care from medical staff was very good but her experience was ruined by the meals. I wish the people responsible for the meals would be forced to survive on them for a week or longer. The soup, which seemed to be prepared using fresh ingredients, was inedible as it was consistently over salted. At every meal there is an incredible amount of food wasted with meals being uneaten. It’s not acceptable for patients and it’s a huge wasted cost. My Mother was an inpatient for three weeks earlier this year and lost over seven pounds in weight. 

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Responses

Response from Jennifer Baillie, Improvement Advisor, Quality Directorate, NHS Lanarkshire 4 days ago
Jennifer Baillie
Improvement Advisor, Quality Directorate,
NHS Lanarkshire

assists with admin of Care Opinion in NHS Lanarkshire. requires access to all NHS Lanarkshire stories

Submitted on 08/11/2024 at 17:30
Published on Care Opinion at 17:30


picture of Jennifer Baillie

Dear Carer for mum

Thank you for sharing your experience of UHW catering.

I am sorry to hear of the issues with the food at UHW. I am disappointed to read of the experience you and your mum have had and will ensure this is fed back to the catering department and managers to look into further.

I hope your mum is recovering well from her illness.

Kind Regards,

Jen

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