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Exemplary care

Story from nhs.uk

"Exemplary care "

About: Bradford Royal Infirmary

My mother died on ward 7 on 4th November 2024. The care of both my mother and ourselves was exemplary. The love and care shared with us will not be forgotten and made a terrible time for us bearable. We cannot thank the care shown especially to mum. We do not say thank you enough for all the NHS do at times when it really counts.

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Responses

Response from Catherine Healy, Patient Experience Coordinator, Bradford Teaching Hospitals NHS Foundation Trust 4 months ago
Catherine Healy
Patient Experience Coordinator,
Bradford Teaching Hospitals NHS Foundation Trust

Submitted on 18/11/2024 at 15:03
Published on Care Opinion at 15:03

Hi

My name is Catherine and part of my role is responding to posts on Care Opinion.

I am very sorry to hear your mother passed away on ward 7 recently, sincere condolences for your loss. It is heartening to hear that the care your mother and your family received was exemplary.

As a Trust we strive to provide a high level of care and patient well being and value all feedback, positive or negative, as a way to drive improvements to our services.

Thank you for taking the time to post your feedback, especially at such a difficult time - your comments will be shared with all the team and will be very much appreciated.

Thank you again for your positive feedback.

Kind regards

Catherine Healy

Patient Involvement & Experience Co-Ordinator

Bradford Teaching Hospitals NHS Foundation Trust

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