"Move to online totally confused"

Understand the move to online but the surgery’s approach is totally confused and incoherent. Communication with them online is chaotic and I’ve email notifications that they’ve messaged me but all the known platforms (NHS App and Patient Access) they’ve switched the messaging feature off - so I’ve no idea where the message they’ve left me is. Using Klinik to get a response is an art form (in tricking whatever algorithm they use) and is distinctly bias (I get a much better response than my partner). But, I’m not sure this is a practice problem or an NHS funding problem but it makes access to healthcare really challenging (and I’m computer literate).