"Lack of care"

About: Princess Alexandra Hospital / General medicine

(as the patient),

The lack of care on Saunders ward was absolutely disgusting!

I had nurses pointing in my face and laughing at me when distressed trying to get a fellow very sick patient help. The patient  was chocking and could not breathe and nurses could hear them and they were just standing around having a chat, when approaching the nurse in charge was rude, patronising and very disrespectful.

I then went back to bed when they finally got help for the poor patient in the bed next to me the nurses decided to argue with me saying they were right next to the patient helping, which they weren't.

3 nurses then came in pointing over the top of me, telling me I’m lying and God is watching me, to which I felt threatened and I suffer from PTSD. The nurse laughed at such. This happened 2 nights in a row.

They did not attend to me when I needed help or medicine, they talked down to me, and the ward was absolutely filthy. 

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Responses

Response from Patient Experience Lead, PE, The Princess Alexandra Hospital 2 months ago
Submitted on 14/01/2025 at 13:01
Published on Care Opinion at 13:01


Dear plutorz38,

Thank you for taking the time to tell us about your experience on Saunders Ward. This is not the standard of care we want to provide. I am sorry you had such a poor experience.

In order to understand when and where this happened. Please can you make contact so we can investigate further. Contact us by email at paht.pals@nhs.net or phone 01279 82 72 11.

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