"Nothing was too big a problem"

Endoscopy under general anaesthetic at Grantham Hospital.

I was feeling nervous about the procedure but when I arrived the staff were so kind and warm that I felt at ease and reassured.

My ward nurse, Bindu, was so lovely. She worked hard all day and only had a ten-minute break. Nothing was too big a problem and she was always polite and respectful. I felt like I’d made a new friend when I left. I also want to thank the anaesthetist, he was so friendly and lovely.

The only negative I have is more about the hospital communication regarding information about the day itself. I received so many letters about my procedure but nowhere did it mention I’d be in for the whole day. The nurses asked if I had a dressing gown or slippers, I didn’t. I luckily brought my contact lenses case but didn’t bring my glasses.

I wish they’d provided more information about what we should bring on the day, especially a phone charger as there is no TV in the ward to occupy time. There is an online service you can scan to read magazines etc for free but the hospital wifi you need to use it wasn’t strong enough.

Apart from that I would happily return to this hospital in future based on the staff alone and I’ll be more prepared with something to read and wear.