"Has really gone down hill"

The Smithy has really gone downhill over the past few years, possibly since the big healthcare company took them over. It is almost impossible to get an appt and the archaic ringing at 8am and sitting in a queue is still alive and well in this surgery. I was sent a text and asked to contact to make an appt for a review of blood pressure meds and was told (after a long wait on the phone) that the diary for November wasn't open yet, this was the 28th October and the 1st of November was within the same working week! By the time I called back later in the week and then got a phone appt the following week I was out of medication, the doctor who called me had not read my notes and questioned why I was out of medication. Some of the staff over the phone are helpful and others make you feel like an inconvenience for daring to ask to see a doctor. I do avoid going if I can but I have been a patient here for many many years and the decline is evident.