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My GP genuinely seemed to have care and compassion

Posted By RickyT027

"My GP genuinely seemed to have care and compassion"

About: General practices in Ayrshire & Arran

(as a service user),

My GP called for a routine repeat prescription assessment. 

The assessment was fairly straightforward however Dr Farrell took the time to check in on my mental wellbeing whilst on the phone. 

This was over and above what was required from this contact, he genuinely seemed to have care and compassion. 

I won’t go into the details, just wanted to express my thanks. 

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Responses

Response from Danielle McNaught, Business Manager, Primary and Urgent Care, NHS Ayrshire & Arran 4 months ago
Danielle McNaught
Business Manager, Primary and Urgent Care,
NHS Ayrshire & Arran

Submitted on 18/11/2024 at 15:29
Published on Care Opinion at 15:29

Dear RickyT027

Thank you for taking the time to share your feedback with us via Care Opinion.

I am so pleased to hear that Dr Farrell took the time to check on your mental wellbeing and that you felt he cared and showed compassion towards you. This is a lovely example of the person centred care that we strive to deliver.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to ensure your lovely comments are shared with Dr Farrell.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Danielle

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