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Newham Hospital West Wing Emergency Waiting Area

Story from nhs.uk

" Newham Hospital West Wing Emergency Waiting Area"

About: Newham General Hospital

I recently visited the paediatric waiting area in the West Wing Emergency Department at Newham Hospital and was extremely disappointed with the facilities. There was no provision to warm up baby milk, which is essential for parents with young children. Additionally, the customer care was lacking; the staff seemed indifferent to our needs, making us feel more like prisoners than patients. This experience was very frustrating and disheartening.

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Responses

Response from Newham General Hospital 5 months ago
Newham General Hospital

Submitted on 13/11/2024 at 13:07
Published on nhs.uk at 13:07

Dear Service User

Thank you for taking the time to share feedback about the facilities in the Paediatric Waiting Area (West Wing Emergency Department) at Newham University Hospital. We are sorry to learn that your experience and the facilities fell below the standard expected. We welcome feedback as it is helps us when reviewing our services and where possible, we can make improvements. We will ensure that your feedback is shared with the service but if you would like to discuss this further you can liaise with the Site PALS Team who will be able to support you further. They can be contacted via Tel. No. 0207 363 9292 or email to nuhpals.bartshealth@nhs.net.

Kind regards

Central Complaints Team

Barts Health NHS Trust

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