The staff are very friendly and helpful especially the nurse team. however the entire operation is made completely useless by forcing patients to use a barely functioning app that seems to be the only way to contact the surgery without walking in or a never ending phone que.
The dr-iq app used cuts patients off from requesting medical assistance after its reached a limited number of applicants normally before 11am!!
I believe this un-ethical practice is due to trying to reach Nhs same day service GP quota`s which often means myself and heavily disabled family members have no access to GP services.
I hope to find a surgery within wheelchair distance to switch too as the above problems are that bad.
To top it all off both their web site and app have been completely down for several days leaving me with no ability to contact them.
"Useless app a disservice to lovely staff "
About: Edith Cavell Practice Edith Cavell Practice SW2 4TP https://edithcavellsurgery.co.uk/
Posted via nhs.uk
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