"Attending a scan"

My mother recently attended Western Isles hospital for a scan.  She has had a similar scan previously and was a bit apprehensive,  However, on this occasion, her sonographer Kerry really helped her through the process.  She was kind and supportive and spoke to her throughout the scan, explained what she was doing at each stage and made sure that she was ok and understood what was happening to her. 

She came away feeling like the whole experience was as good as it could have been, and that was mainly down to the way that Kerry made her feel.