"Patient Care Second To None"

About: Dumfries & Galloway Royal Infirmary / Endoscopy

(as the patient),

I am nearly 70yrs of age, and through my life I have never had much call for hospital care, however earlier this year (2024), I was called by my GP at Lochmaben health care centre, for 5yr health check. A blood sample was taken and it came back that I had Iron Deficiency Anaemia. To cut a long story short, my GP wanted me to have an upper & lower endoscopy. Following a consultation at the appropriate hospital department, an appointment was made for me to attend the short stay department at Dumfries Royal Infirmary.

Never having much to do with hospitals, I was  little apprehensive of what to expect, but needn’t have worried. I arrived and within 5 minutes was collected by a nurse, and taken through. The nursing staff were superb, very reassuring, and courteous, the Dr’s were the same.  The procedure went off without any problems.

These Nurses, Doctors and support staff deserve every penny that get, we are so lucky in Dumfries to such a first rate hospital like The Royal Infirmary.

And if the NHS is broken, then I wouldn’t mind paying a little more tax to put it right.

To all the staff that dealt with me, thank you for a first class service.

Staff attitude

Staff attitude


Staff skills

Staff skills


Team work

Team work


Treatment

Treatment


Explanations

Explanations


Nurses

Nurses


Doctor

Doctor


Other staff

Other staff


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Responses

Response from Jamie Cottrell, Patient Experience Officer, Patient Services, NHS Dumfries and Galloway 3 days ago
Jamie Cottrell
Patient Experience Officer, Patient Services,
NHS Dumfries and Galloway
Submitted on 20/11/2024 at 12:03
Published on Care Opinion at 12:03


picture of Jamie Cottrell

Dear antp,

Thank you for taking the time to share your positive feedback with us following your admission to the Short Stay Unit at NHS Dumfries & Galloway. I understand that coming into the hospital can be quite daunting and I was pleased to read that the care you received from all staff was of such high quality and that all staff were reassuring and courteous during your procedure and during your time in hospital.

I will be sure to share this feedback with the teams involved with your care as I know they will appreciate your kind words. Thank you again for taking the time to share your experience with us

Kind regards

Jamie

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