"Initial care good, but then nothing. "

About: Latton Bush Centre

The initial consultations and diagnosis was well done, and helpful. However, on referral back from the GP by social prescriber, Latton Bush Centre unilaterally and without informing us rejected the referral. Even after explaining the the GP cannot advise on these medical issues, we were told we had to speak to Essex Adult Social Care. This care is for a very senior parent. We're struggling to cope with the dementia as it is, but the lack of support or compassion from Latton Bush Centre is absolutely crushing. I'm sorry to have to write like this, but if you use this service try to be sure that you anticipate every need before they send you off into oblivion. My answers to the follow up questions are in respect of the initial care, not the call I've just had with Latton Bush Centre.

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Responses

Response from Latton Bush Centre yesterday
Latton Bush Centre
Submitted on 22/11/2024 at 11:04
Published on nhs.uk at 11:04


Dear Reviewer

Thank you for taking the time to give your valuable feedback on our services. I am very sorry to hear of the lack of support and compassion you and your family received from our services at Latton Bush. Please accept my sincere apologies for this.

I would encourage you to contact our Patient Advice and Liaison Team (PALS) by email epunft.pals@nhs.net or alternatively on telephone number 0800 085 7935 if you would like us to look into this matter for you and to see what help is available. Once again please accept our apologies for the experience your family has had with our services. Thank you for sharing your concerns with us.

The Patient Experience Team

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