Care Opinion

A hidden gem

Posted By Cloughreagh

"A hidden gem"

About: Cloughreagh House

(as a staff member posting for a patient/service user),

Caring is a Calling.

I recently spent 2 weeks in Cloughreagh Rehab following knee surgery. The staff are so professional in their care for those transitioning from hospital to home. This is a very vulnerable time and the encouragement and care given is beyond measure. Each patient treated according to their individual needs.  I only have the highest praise for this facility which I also experienced 2 years ago. It is a hidden gem in a haven of tranquillity.

However people, visitors and some ambulances have difficulty finding this hidden gem. No one likes driving around for hours trying to find this treasure.  Please bring this to the attention of powers to be.  I intend to write to the Council for a sign to be placed on the Millvale/Camlough Road. 

A Memory Clinic is also located in this building and again people have experienced difficulty finding it. I appreciate a sign is on the wall entrance  outside the the gates but I feel it should be on the main road.  People find it hard to believe that Cloughreagh is situated in a housing estate and this adds to the confusion when trying to find it. 

Again my sincere thanks to everyone who made this facility available, but why hide a gem like Cloughreagh.

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Responses

Response from Stephanie Campbell, Senior Support worker Cloughreagh House, Adult Community Services Directorate, Southern Health and Social Care Trust 3 weeks ago
Stephanie Campbell
Senior Support worker Cloughreagh House, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 28/11/2024 at 17:15
Published on Care Opinion at 17:15

Thank you for taking the time to write such kind words about the care you have received in Cloughreagh. It was nice to see you returning to Cloughreagh and that on your second stay with us the service lived up to your expectations. The staff are highly trained and aim to provide person centred care to all our residents in a respectful dignified manner.

You speak of "The Hidden Gem" and I fully appreciate the difficulty people do have in locating Cloughreagh. By all means take your observation to the council and I would appreciate if you would let me know the outcome of that.

Thank you again for taking the time to share your positive feedback which I will share with the staff team here in Cloughreagh. I would like to take the opportunity to wish you a Happy Christmas and a speedy onward recovery.

Kind Regards

Stephanie Campbell

Senior Residential Support Worker

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Response from Kate McBeth, Residential Care, Adult Community Services Directorate, Southern Health and Social Care Trust 3 weeks ago
We are preparing to make a change
Kate McBeth
Residential Care, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 30/11/2024 at 15:49
Published on Care Opinion at 15:49

Thank you for sharing your story on Care Opinion and providing constructive feedback on access issues to the facility. The Assistant Director of Adult Community Services advised that I contact our Estates department to look into this, which I did..

The Estates Services have got back to me to advise that they are going to link in with the DOE to see if we can get additional signage. I will keep you updated on any progress.

I am delighted to hear that your second stay in Cloughreagh has been another positive experience for you, as Stephanie said we understand the importance of ensuring staff have the knowledge and skills to provide good quality care which is person centred and meaningful to each of our Service User.

On behalf of the team in Cloughreagh House I would like to thank you for taking the time to give feedback on the service and to wish you a happy and peaceful Christmas and New Year.

Kind regards

Kate Mc Beth

Manager

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