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"New DrIQ App now Evergreen"

About: Camrose Medical Partnership

After many failures with the dr iq app they have introduced a new app called Evergreen. If you thought dr iq app was bad this is worse! Awful interface and no clear instruction on how to book an appointment. Loads of health condition buttons which, to date, have never included common things like breathing difficult for example. No online help that tells you the procedure to get to speak to a person at your practice and arrange an appointment. Not everyone can spend ages typing into silly little boxes. Altogether woeful. Why do they spend all this money on IT when we just need a simple service.

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Responses

Response from Camrose Medical Partnership 4 months ago
Camrose Medical Partnership
Submitted on 17/12/2024 at 12:30
Published on nhs.uk at 12:31


Dear patient,

Thank you for your feedback. I am sorry to hear of your experience using our new app.

We have passed your feedback on to the system developers. We are working closely with Evergreen Life to develop the app wherever possible, in line with our patient’s feedback and needs.

Patients can still contact the surgery via the telephone if they wish to or can use the NHS to view test results and your medical record.

CGHB Practice Management Team

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