Care Opinion

Excellent service

Posted By Fookaybird

"Excellent service"

About: Borders Community Services / District Nursing Borders General Practices

(as a service user),

On holiday in the Scottish Borders when my wife experienced a total blockage of her catheter.

I called the local health centre on Lauder and the lady I spoke to could not have been nicer or more helpful, I was given the District Nurse number in Melrose and an equally helpful lady took my details for the nursing team.

As promised, the Nurse called and arranged for a Nurse to visit and change the catheter in our lodge. The nurse who attended was excellent, a lovely person.

The whole experience was dealt with in a most professional manner, a real credit to the NHS. Thanks to all involved.

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Responses

Response from Philip Grieve, Associate Director of Nursing for Primary and Community Care/Chief Nurse Health and Social Care Partnership, Primary Care, NHS Borders 3 months ago
Philip Grieve
Associate Director of Nursing for Primary and Community Care/Chief Nurse Health and Social Care Partnership, Primary Care,
NHS Borders

Submitted on 21/11/2024 at 16:39
Published on Care Opinion at 16:39

Dear Fookaybird

Thank you for taking the time to provide such positive feedback in relation to the Lauder GP practice and the community nursing team. It would have been a worry for you both being away from home and pleased that your wife's catheter blockage was resolved. I will pass on your positive feedback to the practice and the nursing team. I hope you enjoy the rest of your break.

Kind Regards

Philip

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