"Patient Results"

About: Royal Hospital for Children (Glasgow) / Clinical Decision Unit

(as a service user),

My son recently stayed at the Clinical Decisions Unit at the Royal Hospital for Children in Glasgow.

Staff were great, good range of toys and facilities. His condition meant that they had to take a bacterial swab on his open wounds. We were then discharged from hospital.

A few days after we got home, we received a call from the ward to say that my son had MRSA. I only really heard of if from the news and was quite worried.  Unbeknown to me, the type of MRSA he had was quite common and mild.

I couldn't understand why the person on the phone was so blasé about it and proceeded to tell me about prescription medications. I felt that this member of staff didn't sense my worry and vaguely answered my questions.  They were very reassuring though, but the main thing was that I wasn't really satisfied with the level of explanation.  

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Responses

Response from Catriona Riddell, Lead Nurse, Paediatrics, NHS Greater Glasgow and Clyde yesterday
Catriona Riddell
Lead Nurse, Paediatrics,
NHS Greater Glasgow and Clyde
Submitted on 22/11/2024 at 17:41
Published on Care Opinion at 17:41


Dear indusqs36,

I am pleased to hear that you felt so well looked after and enjoyed the facilities available while staying with us in CDU.

I am sorry to hear that following discharge you did not feel that the staff member you spoke with answered your questions or alleviated your concerns. I can feed this back to the department and ask them to review practice when contacting parents at home with results.

What may be quite common for us as Health Care Professionals can be quite daunting for others and we should be mindful of that when giving information.

If you feel you would benefit from further information or a better explanation please contact me at Catriona.Riddell@nhs.scot to provide me with your son's details and I can ask the team caring for him to make further contact.

Catriona Riddell

Lead Nurse - RHC

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