"Seeing the whole person rather than just the symptoms"

I wanted to take a moment to express my deepest gratitude for the care the ANP @ OOH provided during my recent appointment. I presented with abdominal pain radiating into my back and shoulder, I may have appeared to be doing well, but you saw through that and recognized that I wasn’t being completely honest about the severity of my pain.

Your ability to study my body language and pick up on what I wasn’t saying, paired with your thorough and holistic assessment, made all the difference. Your decision to refer me to University Hospital Wishaw was undoubtedly the turning point in my care, and I truly believe that if it weren’t for your keen observation and expertise, I might not be here today.

Thank you for going above and beyond in your role, for truly listening, and for seeing the whole person rather than just the symptoms. Your professionalism, compassion and skill left a profound impact on me, and I will always be grateful.