Care Opinion

Kindness, professionalism and dedication

Posted By elephantdq85

"Kindness, professionalism and dedication"

About: University Hospital Wishaw / Emergency Care University Hospital Wishaw / Medical Ambulatory Care

(as the patient),

Thank you to the incredible Nursing and Medical staff.

I want to express my heartfelt thanks to all the nursing, medical and support staff who looked after me recently. Being on the other side as a patient was a strange and humbling experience, but you all made a scary time so much less daunting.

In a time when the NHS often faces criticism, I want to highlight the incredible care I received. Your kindness, professionalism and dedication reminded me of the vital role we play in so many lives.

Thank you for going above and beyond not just for the medical treatment but also the emotional support. Your efforts make such a difference. You are true heroes. ❤️

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Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 3 months ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 25/11/2024 at 09:37
Published on Care Opinion at 09:37

Dear elephantdq85

Thank you for your comments on this care opinion platform. I am sorry to hear you required to attend the Emergency Department here at University Hospital Wishaw and I am delighted to read of the help and support you received from both the Medical and Nursing staff.

The Emergency team will fully appreciate what you have outlined as your experience as a patient attending their services. I hope that your recognition of the professionalism and dedication of the staff, who provide selfless care with compassion, will provide some comfort for those who are currently experiencing delays when attending our Emergency Department.

I will ensure your comments are fed back to the team

Kind regards and I hope that your health is improving

Best wishes

Faith

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