"Don't feel looked after"

About: East Quay Medical Centre

Visited a year ago with back pain and was told to see how I get on. After multiple private sessions where I have paid for treatment, it has not improved so returned to have another assessment. Was not helped at all, after multiple requested for a scan it was refused. I have lost jobs and can no longer remain active due to the pain and that will come with its own issues.

The doctor I saw was nice enough but ultimately did not help and did not further me on for treatment.

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Responses

Response from East Quay Medical Centre 5 hours ago
East Quay Medical Centre
Submitted on 22/11/2024 at 15:35
Published on nhs.uk at 15:35


Thank you for your feedback.

I am very sorry that you do not feel that the sessions you organised privately have helped and that when you came back to us that you did not feel that we helped you.

If you would like to get in touch directly, we can look at this again for you.

Many thanks

Rachel Stark

Practice Manager

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