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Waiting for telephone consultation

Posted By ashwill

"Waiting for telephone consultation"

About: North Devon District Hospital / Ophthalmology

(as the patient),

It is now afternoon and I have waited in all morning for a telephone consultation which was supposed to be first thing this morning.  They haven't called and I'm not satisfied at all.

This should have been an opthmology appointment where we discuss my treatment if necessary.  Tried to contact the department to find out what is happening to no avail. Very disappointing.

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Responses

Response from Melanie Grout, Lead Nurse Ophthalmology Outpatients (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 4 months ago
Melanie Grout
Lead Nurse Ophthalmology Outpatients (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 25/11/2024 at 14:22
Published on Care Opinion at 14:22

Dear ashwill

I am sorry you have been waiting all day for a telephone call. Due to the anonymity of Care opinion I am unable to follow this up without any more details. Please can you give me a call or email and we can discuss this issue. Mel Grout lead nurse Ophthalmology melanie.grout@nhs.net or 01271322787

Many thanks

Mel

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Response from Lisa Baxter, Ophthalmology secretary (Northern Services), Ophthalmology Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 4 months ago
Lisa Baxter
Ophthalmology secretary (Northern Services), Ophthalmology Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 25/11/2024 at 14:56
Published on Care Opinion at 14:56

Dear ashwill

I am sorry to hear that you have not received the telephone call you were expecting. As feedback is anonymous I am unable to look into your specific details. It may unfortunately be that a clinic has run late or we might have had emergencies in the eye clinic. I hope that someone will make contact with you this afternoon.

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