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The staff were really good

Posted By Looed37

"The staff were really good"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Admissions Unit 2 (Emergency Surgical) Victoria Hospital / General Surgery Victoria Hospital / Surgical High Dependency

(as a service user),

I was recently taken into the Victoria hospital in the early hours after being attended to by paramedic Richard. I had abdominal pain ,sickness and diarrhoea. Richard was very good and organized to get me admitted to hospital.  

I was on admissions ward 2 for a few days where I was diagnosed with pancreatitis related to gall bladder. The staff were really good and everything cleaned well.

I the had a day in surgical high dependency due to problems. Staff were excellent and high degree of cleanliness. After that I was in ward 52 to continue treatment Again staff really good although I would say they were a bit understaffed. Ward really well cleaned by George.

The major problem I would say was the shortage of beds, they were desperate to get patients discharged in order to get the beds.

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Responses

Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 4 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 26/11/2024 at 11:35
Published on Care Opinion at 11:35

picture of Alan Martin

Dear Looed37,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to you and I do hope that you are feeling better. It is great to hear positive stories about the work our wonderful staff provide.

If you wish I can pass on the feedback to Richard directly. To do so we would need to know the date, time and address that Richard attended and your name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and thanks again.

Kind Regards

Alan

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Response from Lynsey Brown, Senior Charge Nurse, Admission Unit 2 (AU2), Planned Care, NHS Fife 4 months ago
Lynsey Brown
Senior Charge Nurse, Admission Unit 2 (AU2), Planned Care,
NHS Fife

Submitted on 09/12/2024 at 16:08
Published on Care Opinion at 16:08

picture of Lynsey Brown

Dear Looed37

Thank you for taking the time to leave such lovely feedback for the staff in Admissions unit 2. It is great to hear that your experience has been a positive one.

I will share this with the wider team in Admissions Unit 2.

I hope you are recovering well at home.

Best wishes

Lynsey

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Response from Julie Lochrie, Charge Nurse, Surgical High Dependency Unit, NHS Fife 4 months ago
Julie Lochrie
Charge Nurse, Surgical High Dependency Unit,
NHS Fife

Charge Nurse, Surgical High Dependency.

Submitted on 10/12/2024 at 08:46
Published on Care Opinion at 10:18

I am happy to hear you only required a brief stay in SHDU before continuing on your journey. It is great to hear your experience was positive. I will ensure to feedback your kind words to the team and I hope you are recovering well.

Best wishes

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