"Poor service"

Posted via nhs.uk 4 months ago

Over an hour in the waiting room was then given 5 seconds to explain my symptoms before being told it was because I got the covid vaccine over 2 years ago. Totally unprofessional and mean.

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Community Health and Eyecare Limited

Submitted on 22/01/2025 at 14:24

Published on nhs.uk at 14:24

Dear Patient,
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback.
We never wish for our patients to feel rushed and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction.
If you would like to discuss your appointment outcome or have any other questions, please do not hesitate to call us on 0344 264 4160 or email customerservices@communityeyecare.org.uk.
Best Wishes,
CHEC

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