"Poor Process"

I’d like to start by saying that when I did finally get to see a GP that was great and the GP I saw was helpful, the problem I have is with the process you need to go through in order to try and obtain an appointment (that’s even if it’s deemed an emergency) Can never get through on the phone lines (even at 8am) then by the time you eventually do get connected (before 10am) all allocation is full so told to try again the next day, this can go on for days!!! The phone lines and its website say to use Anima but it’s always greyed out and unable to book via this way even for the allocated routine appointments I have never had any success by these means. The only way I have ever been able to get to see a GP as been to queue outside the surgery at 8am and fill out a form, this is not what sick patients should have to do, even if well enough this is not appropriate for people that have to work and or unable to accept telephone calls whilst at work to see if offered an appointment or not… In my opinion this is not an acceptable process and more should be done by the practice to allow it’s patients to ring up or use a reliable online service to book appointments not just emergency appointments but routine appointments further down the line which I believe will elevate the need for urgent on the day appointments which clog up the phone lines and puts pressure on the surgery and it’s staff… It’s very frustrating and stressful especially when poorly to have to go through what seems like such a task in order to try and see a doctor.. It’s such a shame and I feel that the practice is failing its patients if I could register elsewhere I definitely would but unfortunately due to catchment I’m stuck with this shocking surgery..