"Communication failures"

I understand that the practice is lacking permanent doctors, being staffed by locums. We have found the staff at reception unfailingly friendly and sympathetic, aas have been the two different doctors who have seen my wife who has complex needs and who really needs a single GP to take responsibility. However, this does not explain the repeated breakdowns in essential communication between the GPs and us as patients, between hospital consultants and the GPs, and it would appear between all of these and reception. For example : a letter from a York neurology consultant to the practice recommending immediate changes in medication were not actioned until we found out about the letter and queried it at reception two weeks after the letter was sent. The resulting promise to "urgently" action the new prescription produced nothing concrete until I twice chased it up in person - the prescription finally reaching the pharmacy after five days, at 6pm on a Friday. On another occasion an appointment was made with the wrong orthopedic consultant at York hospital, meaning we had to try to rearrange it ourselves with the actual consultant who had requested that the practice refer the case to him. Several promises to pass messages to the practice social care staff, in order for them to evaluate home conditions, have resulted in nothing at all. Pressing "1" on the automated phone system (to be called back when a call reaches the front of the queue) has never resulted in a call back. Twice, the results of blood tests have not been communicated to us and there has been no follow-up by a doctor until we have initiated it. All told, our experience to date does not inspire confidence and leaves me worried about the standard of care my wife is receiving. I only hope that our experience to date has been a result of exceptional bad luck, and that it improves in future.