Care Opinion

Disappointed staff very rude

Story from nhs.uk

"Disappointed staff very rude "

About: Ripley Hospital

So I went to emergency care Sunday with a swollen face especially my eye, to be fobbed off with them saying it’s a dental problem and they won’t help me despite me telling them I am on chemotherapy and need antibiotics! I went to a different hospital who diagnosed me with cellulitis and have me emergency antibiotics throughout IV! So I won’t be going here again!

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Responses

Response from Patient Experience Co-ordinator, Patient Experience Team, Derbyshire Community Health Services 2 months ago
Derbyshire Community Health Services

Submitted on 02/12/2024 at 11:20
Published on Care Opinion at 11:20

Hello,

Thank you for taking the time to provide feedback on your experience at Ripley Hospital, Urgent Treatment Centre. We are very sorry to read about your poor experience. This is not our usual standard of care and we would like to reassure you we have taken your comments very seriously. Your comments will be reviewed by the Service Manager and where possible, appropriate actions will be taken.

However, we would welcome the opportunity to look into your concern further and respond to you directly. If you would like to take this option, please do contact the Patient Experience Team on 01773 525119 or email DCHST.PatientExperienceTeam@nhs.net.

Thank you

Patient Experience Team

Derbyshire Community Health Services

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