"Such an excellent service"

About: Cloughreagh House

(as a staff member posting for a patient/service user),

The service was nothing short of excellence.  What impressed me most is the staff are all in good form, they clearly like the job they are doing and are happy doing it.  That spreads out throughout the whole operation, there is a pleasant inviting atmosphere and you immediately feel welcome and comfortable. 

The food is exceptional, plenty of choice and I really enjoyed it. The bedroom was comfortable, it was small but adequate for my needs. I usually use the internet a lot but unfortunately the WIFI service in Cloughreagh was unreliable. When connected it was ok but dropped off very quickly and then it was a struggle to reconnect. In this day and age there should be an adequate internet service, the current service was not acceptable. 

I also benefited from the companionship of other residents and had some great conversations with them,  I feel this is a very important aspect of the service. 

I would definitely recommend Cloughreagh to others and if offered they should take up the opportunity to come and I'm sure they will not be disappointed. 

I want to finish by saying I am very proud of the NHS, that they are providing such an excellent service in my local area. 
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Responses

Response from Kate McBeth, Residential Care, Adult Community Services Directorate, Southern Health and Social Care Trust 3 weeks ago
Kate McBeth
Residential Care, Adult Community Services Directorate,
Southern Health and Social Care Trust
Submitted on 30/11/2024 at 16:07
Published on Care Opinion at 16:07


Thank you so much for your excellent feedback, it is heart warming to hear that you enjoyed and benefited from all aspects of the service in Cloughreagh House.

We as a team are also very proud to say we work in the health service and we do work very hard to ensure a positive outcome for all service users who access our service.

I will discuss the issue of the unreliable WiFi service with my line manager as this has been an ongoing issue.

On behalf of all the staff in Cloughreagh House I would like to take this opportunity to thank you for taking the time to share your story on Care Opinion and wish you continued good health.

Wishing you a very happy and peaceful Christmas.

Kind Regards

Kate Mc Beth

Manager

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