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They gave me clear guidance on how to help me

Posted By Cat68

"They gave me clear guidance on how to help me"

About: Northampton General Hospital (Acute) / Accident and emergency

(as the patient),

I visited A&E at Northampton General Hospital on Friday 29th November 2024 at around noon.

I arrived in agony from muscle spasms and severe backpain. The care I received was second to none and every care worker that helped me was second to none. All the staff was always smiling and each time they approached me was with sympathetic and caring.  

The medical team who helped me from the HCAs to the Staff Nurses and doctors was amazing. 

The names of the staff are:

Obinna - HCA

Princes - Staff Nurse

Eunice - Staff Nurse

Dr  Jasim - Doctor

I would like to know that all named will be recognised and should be congratulated on there manner to every patient. They continued to smile and have a happy demeanor even though there were so many people that needed to be helped. 

They gave me clear guidance on how to help me with aftercare through my GP. 

I wish that staff at GP services, including the doctors, would take example from these four people. 

Thank you, guys, you are all amazing.

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Responses

Response from Sara Francis, Deputy Head of Patient Experience & Engagement, Northampton General Hospital NHS Trust 3 months ago
Sara Francis
Deputy Head of Patient Experience & Engagement,
Northampton General Hospital NHS Trust

Submitted on 02/12/2024 at 15:04
Published on Care Opinion at 15:04

picture of Sara Francis

Good afternoon,

Firstly, thank you for taking the time to leave feedback on your experience at Northampton General Hospital.

It is so nice to read that you had such a positive experience within our A&E Department and that the staff involved in your treatment and care looked after you so well and communicated with you in a way that you understood.

We will ensure that your kind words are shared with the medical teams. The members of staff that you have named within your feedback will certainly get to read your kind words, which we are sure will really make their day and give them a real morale boost!

With warm regards

Sara Francis
Patient Experience Team

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