"Worst practice-multiple time blood testing for…"

About: Yiewsley Family Practice Yiewsley Family Practice 20 High Street UB7 7DP

Posted via nhs.uk 4 months ago

I am extremely disappointed with the service at this GP practice. After having a blood test in November and receiving the results, I was immediately asked to book another appointment for the exact same test-Non fasting blood test. This isn’t the first time this has happened—other members of my family have faced similar unnecessary requests.
When I tried to escalate the issue, it became evident that the practice simply doesn’t care about its patients. They are dismissive and unwilling to listen to concerns. The staff is also incredibly rude, making an already frustrating experience even worse.
This lack of organization and respect for patients’ time and well-being is unacceptable. I would not recommend this practice to anyone.

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Yiewsley Family Practice

Submitted on 04/12/2024 at 13:58

Published on nhs.uk at 13:59

Dear Patient,
Thank you for reaching out and sharing your concerns. I want to sincerely apologize for the experience you’ve had with our practice and any inconvenience caused. We aim to provide the best possible care, and I regret that your recent interactions have fallen short of your expectations.
Regarding the multiple invitations for blood tests, we have checked our complaints records and have not received any formal complaints about this issue, including yours. However, we take your feedback seriously and will investigate this problem on a broader scale to identify any underlying issues with our processes. Unfortunately, without access to your specific records, we are unable to determine exactly why you were invited multiple times. If you could provide your details directly, it would enable us to investigate your case further.
In terms of your concerns about staff attitude, I am sorry for any behavior that made you feel dismissed or disrespected. I will ensure that all staff undergo refresher training on communication and patient care to uphold the standards we expect.
We value your feedback and will use it to improve our services and address potential gaps in our workflows. If you would like to share further details or discuss this matter directly, please do not hesitate to get in touch through our contact form on our website. Below is the link to the page.
https://www.yiewsleyhealthcentre.nhs.uk/form-contact-us
Thank you for bringing these concerns to our attention.
Kind regards
Practice Manager
Yiewsley family Practice

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