"Frustrating process"

My partner is immunocompromised and received a letter offering her a flu jab. On the letter it stated that anyone staying at the same address would be eligible to receive the flu jab too. I duly applied by phone and mentioned the reason for my application, and was given an appointment. I received an email the day before to remind me of my appointment and later the same day, a phone call to check my eligibility. It was confirmed that I was eligible and should keep my appointment. 

On arriving at the inoculation centre I was ushered to one side and asked to answer the same questions again to have my eligibility approved.

I was only doing what was asked of me, to protect my partner but this process was frustrating and left me feeling like a fraud. 

This system desperately needs to be streamlined, which would not only save time and much needed NHS cash, but it should be a far better experience for the user.

I would add that the people that I spoke to on the phone and in person were very friendly and our conversations were always pleasant.