"Lack of information about scan"

I attended Glasgow Royal recently for an MRI scan.  The scan was to take place at the MRI van which I was aware of prior to attending.  I was directed to the van by reception.  I was surprised and a bit uncomfortable when I arrived at the van to find this was not staffed by NHS staff.  The staff were contractors from the company who own the MRI scanning van.  I was also slightly taken aback that the two staff were male.  As I was slightly stressed about the scan anyway, these factors did not particularly help.

The staff were both competent and capable so this comment is in no way related to the staff present on the day.

This experience would have been made better for me if someone had prepared me better for what to expect at the appointment.  For example, the staff are not NHS employees but work for ... The staff on duty today are ...